Product Guarantee

The Russell Hobbs guarantee period for Major Domestic Appliances* and Floorcare is 2 years and for Microwaves 1 year**.

The guarantee provides full cover against mechanical breakdown through normal use.  This means that if your item develops a fault during the guarantee period, provided you have proof of purchase, we will arrange for it to be repaired free of charge, including all parts and labour.  ( For Microwaves, we may advise you to return it to the store from which you purchased it)  If we can't repair your item we will replace it with an item of equivalent specification.  If no equivalent product is available, we will discuss an alternative settlement with you and will always do our best to make sure you are satisfied with the outcome.  What's not included: Accidental damage, If the product has been used commercially or for business purposes,  food loss as a result of a refrigeration product breaking down, Any loss as a result of not being able to use the product, deliberate damage or neglect of the product.

*Table top refrigeration, 8 and 12 bottle drinks coolers, table top wine coolers and 3kg Tumble Dryers all carry a 1 year manufacturer warranty. Chest Freezers carry a 5 year manufacturer warranty.

**Built in Microwaves carry a 2 year manufacturer warranty

For product with a 2-year standard guarantee

  • The paid for 2-year extended guarantee period strictly follows on from our standard 1+1 years manufacturers guarantee, giving you 4 years cover in total. Your confirmation document will be sent within 30 days of receipt of your application.

For products with a 1 year standard guarantee

  • The paid for 2-year extended guarantee period strictly follows on from the standard 1 year manufacturer’s guarantee, giving you 3 years cover in total. Your cover document will be sent within 30 days of receipt of your application.

 

CONTACT US

BY PHONE

For sales call 0345 209 7461

For other queries please call our
Helpdesk on 0345 209 7461

Opening hours:
9am to 5pm Monday to Friday


BY POST

G2S Limited
Unit 1
Green Bank Business Park
Swan Lane
Hindley Green
Wigan
WN2 4AY

UK Company Reg Number: 06938838